📚 Staff Guides
A collection of guides and standard operating procedures for common staff tasks.
💳 Paying an Invoice
A step-by-step guide on how customers can pay for their services through the billing area.
View Guide🔄 Server Migrations
How to transfer files to and from the server using an SFTP client like FileZilla or WinSCP.
View Guide📦 Modpack Installation
Guide for installing modpacks from CurseForge, Technic, FTB, and other sources using the game panel.
View Guide🔌 Plugin Troubleshooting
Procedures for diagnosing and resolving common plugin conflicts, errors, and performance problems.
View Guide💾 Handling Data Loss
Protocol for responding to data loss reports, including how to access and restore backups from the panel.
View Guide🛡️ DDoS Mitigation
Information on our DDoS protection and what to do if a server is targeted by an attack.
View Guide