📌 Needed Information

The Staff Rules have been updated and are now in effect immediately.

All staff members are required to read the updated rules and ensure they understand them fully. The updated rules cover staff conduct, professionalism, support procedures, communication standards, chain of command, confidentiality, and other staff responsibilities.

It is important to note that not knowing the rules does not exempt you from punishment, and claiming unawareness will not be accepted as a defense for a violation. By remaining on the staff team, you are expected to be familiar with and follow all current staff policies.

By remaining on the staff team, you are expected to be familiar with and follow all current staff policies.

Failure to comply with the updated rules may result in disciplinary action, including warnings, suspension, demotion, or removal from the staff team depending on the severity of the violation.

If you have questions regarding any rule, please contact Management before taking action.

Thank you for your cooperation and professionalism.

This is a reminder regarding professional communication standards across all tickets, chats, and support channels.

Effective immediately, all staff members are expected to maintain a high level of professionalism in every interaction with our customers and within team communications.

Staff should avoid using informal phrases. This includes, but is not limited to:

• ❌ "idk" or "I don't know" (replace with: "I will look into that for you" or "Let me find out")
• ❌ "gonna", "wanna", "gotta"
• ❌ "lol", "brb", "tbh", "ngl", or any similar abbreviations
• ❌ Filler phrases like "yeah", "nah", "yep", or "nope"

Instead, please use:

• ✅ Clear, complete sentences
• ✅ Polite and helpful language at all times
• ✅ Proper greetings and closings in every ticket and conversation
• ✅ "I am not certain, but I will check on that for you" when unsure of an answer

Our customers expect a reliable, knowledgeable, and courteous support experience. The language we use directly reflects the quality and reputation of TickHosting as a company.

If you are ever unsure of how to respond to a ticket or customer inquiry, please escalate it to a senior staff member rather than providing an uncertain or informal reply.

Thank you for your continued dedication to maintaining our high standards and ensuring every customer feels well supported.

When advising customers on payments, please adhere to the following guidelines:

• Accepted Payment Methods: The only official and accepted payment methods are those listed on the TickHosting website during the checkout process.
• Payment Channel: All payments must be made directly through the website. We do not support any other form of payment, and staff should never ask a user to pay through a different channel.

Effective immediately, all staff are required to follow the chain of command when handling any questions, reports, or situations within the server.

This represents the organizational structure from top to bottom. For escalations, issues should be moved up to the next level in the hierarchy.

Experiencing issues or wondering if a service is currently online?

Before opening a support ticket, please check our Service Status page for real-time updates on all of our services.

View our status here:
🔗 https://tickhosting.com/status

On the status page, you'll find:

• 🟢 Current service availability
• 🛠️ Scheduled maintenance
• ⚠️ Ongoing incidents
• ✅ Resolved outages and updates

We keep this page updated so you can always stay informed about the health of our services.
- TickHosting Team