🏆 Staff Promotion Guide

The official framework outlining eligibility requirements, review procedures, and pathways for staff rank progression.

ℹī¸ How Promotions Work

Promotions are based on your overall performance, not just one statistic. Meeting the minimum requirements makes you eligible for review, but does not guarantee a promotion.

Managers will review your performance and decide whether you're ready for the next rank.

⚠ī¸ Demotions and promotions will not be discussed with regular staff, unless you are in moderation.

📈 Minimum Requirements

📊 Activity & Chat Milestones

You must remain active within the staff team and support community. Low-effort or spam messages will not count.

Rank Progression Pathway Weekly Chat Message Milestone Minimum Evaluation Period
Trainee ➔ Associate 200+ msgs/wk 2 weeks
Associate ➔ Consultant 300+ msgs/wk 3 weeks
Consultant ➔ Advisor 400+ msgs/wk 1 month
Advisor ➔ Senior Advisor 500+ msgs/wk 1 month
Senior Advisor ➔ Head Consultant 600+ msgs/wk As needed

đŸŽĢ Ticket Activity

You should regularly help users with their concerns.

Expected ticket activity varies depending on ticket volume, but managers expect consistent and quality participation.

👔 Professionalism

Staff members should represent TickHosting professionally:

  • Treat everyone respectfully.
  • Follow staff procedures.
  • Avoid unnecessary drama.
  • Work well with the team.
  • Accept feedback professionally.

📚 Knowledge & Expertise

Before promotion, managers should feel confident that you understand:

  • TickHosting policies
  • Ticket procedures
  • Common hosting issues
  • Where to find documentation
  • When to escalate problems

🛡ī¸ Reliability & Trust

Managers evaluate reliability by asking:

  • Can this staff member be trusted?
  • Do they complete tasks?
  • Do they disappear often?
  • Do they help without being asked?

📅 Timeline & Rank Adjustments

Ranks & Minimum Time

1

Trainee ➔ Associate

2 weeks
2

Associate ➔ Consultant

3 weeks
3

Consultant ➔ Advisor

1 month
4

Advisor ➔ Senior Advisor

1 month
5

Senior Advisor ➔ Head Consultant

As needed

⚠ī¸ Promotion Delays

Promotions may be delayed if you:

  • Have active warnings.
  • Frequently go inactive.
  • Produce low-quality support.
  • Constantly ask for promotions.
  • Spam messages to meet requirements.
  • Have a poor attitude.

⚡ Fast-Track Promotions

Managers may promote exceptional staff early if they consistently:

  • Handle tickets independently.
  • Help train others.
  • Show leadership.
  • Go above expectations.
  • Receive consistently positive feedback.

📋 How Reviews Work

Every promotion review is based on five core performance areas:

✅

Activity

Is the staff member consistently active and present in support and community areas?

✅

Message Count

Has the staff member met the weekly message requirement for their target rank?

✅

Ticket Quality

Is the staff member providing accurate, helpful, and high-quality assistance?

✅

Professionalism

Does the staff member treat everyone with respect and follow standard procedures?

✅

Reliability

Can the staff member be trusted to handle duties and support tasks autonomously?

🚀 If a manager believes you're ready for more responsibility, you'll be promoted.